Reservation Center Adds VIP Desk
to Travel Agency Call Center Services

Agoura Hills, CA – Reservation Center, Inc., a provider of 24/7 call center services to the travel industry, announces an integral enhancement to its customer service capabilities with a VIP Desk for global assistance to travel clients. Travel agencies can contract with Reservation Center to offer this expedited VIP desk service for their executive and high-profile clients.

VIP clients can call their toll free individualized number from any country and receive priority assistance on new or existing reservations for airline, car, hotel, and rail. VIP Desk agents can access a client’s online profile and issue tickets immediately to suit the caller’s emergency travel needs.

“We recognize the growing demand for high caliber 24/7 traveler support amid today’s increasingly frequent airline challenges and climate emergencies,” stated Dic Marxen, President and CEO of Reservation Center. “The VIP Desk will help travel agencies guarantee the premium service that corporate clients expect.”

Reservation Center’s VIP Desk is staffed 24 hours a day, seven days a week, by senior level agents who are specially trained in providing rapid resolutions.  VIP Desk agents are required to have at least five years of travel industry experience, and a proven track record of dependability and timeliness.  VIP clients, who call their Personal Touch number, will reach a VIP Desk agent directly.

“Our VIP Desk contributes to Reservation Center’s overall best-in-class services for world travelers,” said Jim Day, Chief Operating Officer of Reservation Center.  “With an expert command of all four travel agent Global Distribution booking systems and an ability to expedite thorough research, our agents’ never-say-no approach will provide customer satisfaction for our travel agencies’ most valued VIP clients,” stated Day.