September 5, 2007
September 5, 2007 SERVICE UPDATE
Reservation Center Clients Can Access New and Improved Online Reporting
Reservation Center has updated our online reporting tool, available to all Reservation Center clients, at
www.reservationcenter.net.
Introducing “Report Sort”
We have added a new drop-down sort list called the “Report Sort” option, allowing the agency to view online reporting in different ways.
The new Report Sort menu gives the agency the choice to sort online reports by Date and Time, Company, Record Locator or DK number. Just click on the Report Sort menu, and all these options appear in a handy drop-down list.
Quality Assurance
To ensure we are providing the best quality service, we had our new and improved online reporting features tested by several of our client agencies and Reservation Center experts. Feedback has been enthusiastic for the streamlined reporting capabilities. If you find that you have any additional needs regarding your Reservation Center online reporting page, please feel free to contact us at anytime at CustomerCare@reservationcenter.net.
As always, thank you for your continued support and for being such great partners.
Jim Day
Chief Operating Officer
Reservation Center, Inc . is a privately held corporation that has provided 24/7 call center services for the travel industry since 1974, adding hotel marketing services in 1993 under its CCRA International brand. 24/7 Call Center Services provides inbound call center services to the travel agent community enabling travel agency clients to outsource their after-hours and overflow calls. Services include Digital Voice Recording, CallTrak online activity reporting, emailed itineraries, customized answering for Personal Touch 800-numbers, and ROAM online ticket monitoring.
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